This privacy policy describes the personal information that Monitor Group, LLC, and its affiliates (“Monitor,” “we,” “our,” “us”) collect about you, why we collect it, how we use it, and when we let others use it. This privacy policy also describes the choices you can make about how we collect and use your personal information.
This privacy policy applies to all personal information we collect or process about you through this website and other associated websites, through applications or other software we develop or use for business purposes, through any other means where a link or reference to this privacy policy is provided, and in other interactions we have with you, including offline. We may display links to websites and content not affiliated with Monitor. When you follow those links or view such content, this privacy policy will not apply. We are not responsible for the privacy practices of linked websites or content providers that we do not control.
Personal Information We Collect
We collect personal information when you engage with us. Personal information is any piece of information that can identify you. Some personal information may identify you directly, such as your full name or mobile phone number. Some information, such as your date of birth or first name, may only identify you when combined with other information about you. The exact type of personal information we collect will depend on how you interact with us.
Personal Information You Provide
We collect personal information directly from you any time you choose to give us your personal information, including, for example, the following categories of information:
- Basic personal information and identifiers (e.g., name, nationality, and country of birth)
- Contact information (e.g., phone number, e-mail address, and mailing address)
- Account information (e.g., username and password)
- Commercial information (e.g., records of products or services purchased, obtained, or considered or transaction history)
- Communications (e.g., when you submit questions or comments, select e-mail marketing communication preferences, indicate areas of interests, subscribe to newsletters, or participate in surveys, forums, or webinars)
- Professional or employment-related information or other background information (e.g., education, experience, qualifications, current employer, work location, job title, and primary job responsibilities)
- Location information (e.g., when you use a company mobile application that uses location tracking for purposes of managing our business operations, operate a company vehicle equipped with an in-vehicle monitoring system, or attend an event we hold that utilizes attendance tracking technology)
Information Collected Using Cookies and Tracking Technologies
We use cookies and other similar tracking technologies to collect information from visitors to or users of our website or applications. The personal information collected this way may include IP addresses, device identifiers, browser characteristics, operating system details, internet service provider details, language preferences, referring URLs, time and length of visits, and pages viewed. We or other parties may collect personal information about your online activities over time and across different devices when you use our website.
“Cookies” are small data files stored by your web browser. Cookies may allow a website to recognize a user’s device, record user preferences, track the pages a user clicks on while visiting a website, and identify the referring website. Most web browsers accept cookies by default, but you may be able to adjust your browser settings to remove or reject cookies. Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our website is not yet designed to respond to “Do Not Track” signals received from browsers. Please note that blocking cookies may affect the availability and functionality of our website.
We use web analytics services to help us understand and analyze how visitors use our website. For example, these cookies help us measure the performance of our website and understand the interests of visitors to our website. We cannot control how other parties manage their opt-out processes. Please contact such third parties directly for information regarding their privacy practices and opting out of data collection.
Personal Information Collected from Other Parties
Our vendors may share with us your personal information that you submit to them. When you submit personal information to our vendors, you may be subject to their terms of use and privacy policies.
Use of Personal Information
Monitor processes personal information where we have a legitimate interest, contractual obligation, legal obligation and/or consent. We may use personal information we collect for various business and commercial purposes including:
- verifying and authenticating your identity;
- facilitating and personalizing your user experience;
- managing our business operations;
- communicating with you, including to market our products and services and to respond to your requests or inquiries;
- registering for and participating in our events;
- monitoring and analyzing trends, usage, and activities of website visitors;
- providing and improving our products and services;
- improving our website, events, and other online and offline experiences;
- recruiting and hiring;
- preventing, investigating, identifying, or taking any other action related to any suspected or actual fraudulent or illegal activity or activity that violates our policies;
- exercising our legal rights and complying with applicable laws, regulations, or legal process as well as industry standards and our company policies; or
- any other purpose to which you have consented.
When you consent, you may withdraw your consent at any time by contacting us by email at [email protected].
Sharing Personal Information
We may share your personal information with our subsidiaries, affiliates, business partners, and vendors that provide services on our behalf.
In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (for example, as part of a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we may disclose any personal information we obtain.
Additionally, we may disclose personal information when required by subpoena, search warrant, or other legal processes; in response to activities that are unlawful or a violation of our policies; or to protect and defend our rights or property or that of others.
Your Privacy Rights and Choices and How to Exercise Them
Correcting Personal Information
You can ask us to update your personal information by sending us an email at [email protected].
Opting Out of Marketing Communications
If you do not wish to receive marketing emails from us, you can opt out of future marketing emails by following the instructions provided in our marketing emails or by emailing us at [email protected]. Opting out of marketing emails will not affect our administrative communications to you (for example, emails about your account).
Other Privacy Rights and Requests
The laws in some states, countries, and regions – such as those in the European Economic Area, the United Kingdom, and California – may give you specific additional rights related to your personal information. Depending on your location or residency, you may have the right to ask that we do one or more of the following:
- give you more information about our use of your personal information;
- let you access the specific personal information we have about you;
- transfer a copy of your personal information to you or someone else you select;
- delete all or some of your personal information;
- limit or restrict our use of your personal information;
- allow you to object to, opt out of, or withdraw your consent to our use of your personal information; or
- give you information about and object to our reasons for processing personal information.
Privacy rights requests can be submitted by sending us an email at [email protected]. Monitor will not discriminate against you for exercising your lawful privacy rights.
Privacy rights requests are generally subject to an identity verification process. Monitor verifies identity by matching information you provide in your request with data Monitor has in its systems. We may ask you for specific information to help us confirm your identity prior to processing your request. Please follow any instructions provided and promptly respond to any follow-up inquiries so that we may confirm your identity and respond to your request. If you ask that we give you specific pieces of personal information or that we delete or correct certain types of personal information, we may apply heightened verification standards, which require additional proof of your identity.
Only you, or someone you authorize to act for you, may make a request related to your personal information. If you designate an authorized agent to make a request for you, you may still need to verify your identity directly with us before your request can be processed.
Please note we are not required to comply with your privacy rights requests to the extent that doing so would violate our or any other person’s rights or conflict with applicable law. Monitor may be permitted to deny your privacy rights request for other reasons in accordance with applicable law. If we refuse your privacy rights request, we will tell you why, unless we are not legally permitted to do so.
If you have questions about how we use personal information or want to submit a complaint or appeal our decisions, you may send us an email at [email protected]. We will do our best to address and resolve your questions or concerns. You also may submit a complaint to your local privacy or data protection regulator.
Children’s Privacy
We do not knowingly request or collect personal information from anyone under the age of 16. If we become aware that we have obtained personal information from someone under age 16 we will delete such information in accordance with applicable law.
Security and Your Personal Information
We use industry-standard physical, technical, contractual, and operational safeguards to help protect the security and privacy of your personal information. We recognize that no data security measures can guarantee complete security. We encourage you to take appropriate steps to safeguard personal information you provide to us.
How Long Do We Keep Your Personal Information
We keep your personal information for as long as necessary for the purposes described in this privacy policy or as otherwise authorized or required by law. This generally means keeping your personal information as long as it is reasonably necessary or required to:
- manage our business operations or your relationship with us;
- achieve the purposes for which we collected the information;
- carry out activities that are compatible with a disclosed purpose for which the personal information was collected;
- protect or defend our rights or property or that of others; or
- comply with applicable laws or regulations.
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, you may contact us at [email protected].
International Data Transfers
Monitor operates and is based in the United States. If you are interacting with Monitor from outside the United States, please be aware that information we obtain about you may be transferred to and processed in the United States or other jurisdictions outside your own. By continuing to use our services and providing your personal information, you acknowledge that your personal information may be transferred to and processed in jurisdictions other than your own. Please be aware that the data protection laws and regulations that may apply to your personal information in the United States or other countries may be different from the laws in your home country.
We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protections for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us at [email protected].
Information for California Residents
This section provides supplemental information about Monitor’s limited collection, use, and disclosure of California residents’ personal information and describes additional rights Monitor provides to California residents under California privacy law, including the California Consumer Privacy Act (“CCPA”). Monitor does not “sell” or “share,” as those terms are defined in the CCPA, California residents’ personal information. Monitor does not use or disclose sensitive personal information for purposes that would trigger the right to limit such use or disclosure under the CCPA.
In the last 12 months, we have collected, used, or disclosed for a business purpose the following types of personal information directly from California residents, passively when California residents use our website, and from our business partners, vendors, and affiliates. We anticipate continuing to collect and process the following categories of personal information.
| Category of Personal Information | Examples of Personal Information | Disclosed To |
| Identifiers and Nonpublic Personal Information* *Per Cal. Civ. Code §1798.80(e) | Your full name, contact information, online or device identifiers, IP address | AffiliatesService providers |
| Commercial Information | Purchase history, records of products or services obtained or considered | AffiliatesService providers |
| Internet Activity Information | Browsing history, information about your interaction with our website or advertisements | AffiliatesService providers |
In addition to the information provided in the “Other Privacy Rights and Requests” section above, California residents have the specific right to ask us for the following information about our use of your personal information:
- categories of personal information we collect and our purposes for doing so;
- categories of sources from which we collect personal information and why;
- categories of recipients to whom we disclose personal information and why, including a list of categories of personal information disclosed for a business purpose and a list of categories of personal information (if any) sold or shared for targeted advertising purposes; and/or
- the specific pieces of your personal information we have collected.
To submit a California rights request to us, contact us via email at [email protected]. Please include your name and contact information in any privacy rights request to us, so that we may communicate with you and to help us verify your identity before acting on your request.
Please follow any instructions provided and promptly respond to any follow-up inquiries so that we may confirm your identity. If you request that we provide you with specific pieces of personal information about you, we may apply heightened verification standards.
Policy Changes
This privacy policy is subject to change at our discretion. We will indicate changes to the privacy policy by updating the “Last Updated” date of the privacy policy. If you do not agree with our privacy practices now or following any future update, you may choose how to engage with Monitor to minimize your concerns, including by limiting personal information you give to us.
Contact Information
You may send comments or questions regarding this privacy policy or exercise your privacy rights via email to [email protected].
Last Updated: February 19, 2024